The more stressful the workplace, the greater the likelihood that
employees will suffer from fatigue, anxiety, headaches, insomnia,
dizziness, panic attacks, depression, cardiac disorders, backache and
other muscular syndromes, with a resultant rise in workplace injuries
and absences.
Fatigue - a common outcome of stress at work, is known to increase the
incidence of accidents at work and/or travelling to and from work.
The DIR/AWIRS 1995 survey of Australian workplaces found that 50% of
employees experienced increased stress in their jobs, 59% reported
increased effort, and 46% increased pace of work.
While national Workers' Compensation figures record that only 4% of
total claims for 1994-95 were for "mental disorders", the DIR/AWIRS
survey found that 26% of employees had taken time off work for stress
in the previous 12 months.
The ACTU survey has found that over 24% of employees have taken time
off due to stress at work. Of these, 72% had used ordinary sick leave,
20% had used some form of recreational leave, 4% had used other leave,
and only 4% had claimed Workers' Compensation.
Stress claims in the public sector alone cost the nation more than $35
million last year. Workcover NSW recorded a 10% increase in the
incidence of stress at work from 1991 to 1995.
Government responses to the increasing numbers of people experiencing
stress at work have been to make it more difficult to claim
compensation for stress.
Stress causes more than half the headaches that people suffer.
The ACTU survey has found that 73% of people suffer headaches, 70%
report continual tiredness, 59% have difficulty sleeping, 66% feel
angry, and 61% feel depressed as a result of stress at work.
There is growing confirmation of the role of stress in heart disease,
hypertension, sudden death, skin and gastrointestinal and muscular
disorders, and diminution of the immune system - leaving people
susceptible to diseases including cancer.
From 1990 to 1994, stress claims in the NSW public sector more than
quadrupled from 340 to 1,366. The cost of these claims increased almost
sevenfold from $5.6 million to $35.7 million.
With an increase from 816 to 1,543, the number of stress claims in the
Commonwealth sector nearly doubled over the four years from 1989.90 to
1993.94. Comcare Australia estimates that, if trends continue, the
number will increase to 3,283 by 1997/98.
An extensive study by Comcare found that most of the problems presented
as occupational stress were primarily associated with human resource
management. Despite this, stress is primarily regarded as a workers'
compensation issue. This simply medicalises and legalises the problem,
creating an antagonistic situation with little incentive for people to
look for creative solutions in the workplace.
A survey of stress in 2.500 teachers identified workload, restructuring
and feelings of powerlessness and anxiety among the overarching issues.
Nearly two thirds of respondents reported implementing new curricula as
stressful. Over half the teachers surveyed said that their lack of
influence decisions regarding their work was a major cause of stress.
Nearly one in five reported a medically diagnosed stress disorder.
Around the world
The American Institute of Stress reports that between 75% to 90% of
visits to doctors are related to stress, 60% to 80% of accidents on the
job are related to stress, and 40% of staff turnover is due to stress
at work.
In 1996, the British Institute of Management reported "an estimated
270,000 people take time off work every day because of work-related
stress. This represents a cumulative cost in terms of sick pay, lost
production and NHS charges of seven billion pounds annually.
A Health and Safety Executive supplement to the 1990 Labour Force
Survey in Britain, found an estimated 183,000 workers believed they had
suffered from work-related stress, depression and anxiety in the
preceding year, and 105,000 believed that the condition was caused, not
merely made worse, by work.
The total cost to the British economy of mental health and stress
problems is estimated at five billion pounds a year - equal to total
annual losses through theft and many, many times the cost of strikes.
A 1992 survey of company managers and directors conducted by the
British mental health charity MND, found that 63% believed that
problems at work caused as much or more stress for their workforce as
personal problems.
A 1993 report by the Warwick Business School’s Industrial Relations
Research Unit, found hospital staff "privately cite stress as a reason
for absence from work, but disguise it as something else to their
employers to avoid the risk of damaging their careers".
Those making it to work are not necessarily fit for the job. A June
1995 survey by the British Institute of Personal and Development found
three quarters of employees feel obliged to turn up even when they are
ill.
In Sweden, a new legal provision outlaws "offensive discrimination at
work". In Germany, campaigns on "mobbing" and "pyschoterror am
arbeitsplatz" - psychoterror at the workplace - have been running for
some time.