Modelling is a very powerful tool in changing behavior. The type of modelling to which I refer is not the catwalk variety. The “model” in this case is a living representation of the behavior that is sought. If a manager expects staff to deliver exceptional customer service then that manager should model exceptional customer service. [...]

You do! The earth is a large object moving through space. We should all take care that we do not environmentally stress it to the point where we have to abandon ship! Our shared “space ship”

We see the world with two eyes but an inner eye processes the input.  I call the inner eye perception. Eye witness accounts of the same event can produce different explanations.  Andrew Roberts, a lecturer in law at Leeds University provides an excellent example. In 1969 eight witnesses identified Laszlo Virag of stealing from parking [...]

We hear a lot about business goals, sporting goals, learning goals etc.  I want you to think seriously about stress management goals. I’ve got a confession to make … I sometimes get stressed playing golf! The logical side of my mind informs me that this is ridiculous as golf is a game not a life-survival [...]

Coffs Harbour is situated beside the sea mid-way between Sydney and Brisbane on the eastern coast of Australia. Coffs Harbour has miles of unspoilt beaches with golden sand and crystal clear water.  The Solitary Island Marine Park is nearby and is perfect for diving or whale watching. Sunny golden beaches are very much associated with [...]